FAQ

At ARIPI LONDON, we keep our shipping fees to a minimum so that you get more bang for your buck! If you prefer self-collections, you will qualify for free delivery. For standand delivery, is only applicable after full payment applied. We've charted out the delivery charges for you below:
a.) Self Collections is free shipping. If your order is the DHL express delivery, a shipping fee will apply depends on the weight and size, starts from HKD 300.

b.) Applicable for Hong Kong, China, Taiwan, Klang Valley, Penang, Johor, Rest of Peninsular Malaysia, Sabah & Sarawak. 

 

WHERE DO YOU SOURCE YOUR ITEMS:
Our items are sourced directly from the brand boutiques, official multi-brand retailers and department stores in London, Paris and Hong Kong.

HOW CAN I BE SURE OF AUTHENTICTY?
All items are sourced directly from brand boutiques and undergo thorough inspection in house by our team of experts.


WHY ARE SOME ITEMS ABOVE BOUTIQUE PRICING?
The quotations provided to you include our sourcing & shipping fees. Our fees are not necessarily chargeable at a flat rate and can be different for each item. For more infomation please contact our team.


DO YOU HAVE A BOUTIQUE?
Our boutique is located in Parklane Shopper's Boulevard ,Tsim Sha Tsui, Hong Kong. For more information please see our Boutique Page (link)


CAN I REFUND MY ITEM?
As we provide personal shopping services, all sales are final. Unfortunately, it is not possible to refund orders once the item has been purchased. If you are unsure about an item, our team would be happy to discuss this in more detail with you via Instagram, phone or email before placing your order.


WHICH DESTINATIONS DO YOU SHIP TO?
We ship worldwide. All international deliveries are placed safely and with care through DHL Express. If you would like a quotation please contact us. Please note that some international deliveries may incur customs charges which are outside Aripi London's control. Any customs charges are the responsibility of the buyer and payable solely by them.


HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?
Time frames vary according to the availability of the item. If the item is available to purchase immediately we estimate you will recieve it within 7-14 days depending on the location it is being sent to. If you need your item before a specific date please let us know before placing your order.

 

Shipping Guide

There is a change in the shipping time depending on the state of the store stock. If there is stock in the store, it can be received within 7 ~ 15 days except for the purchase weekend and holidays. If there is no stock in the store, the order will be placed in the store and wait for the goods to arrive. (Chanel and other luxury goods same)

 

Refund of luxury goods

Unlike other luxury goods brand such as (Chanel, Hermes, Celine, Gucci, etc.), refunds are often difficult at the store. For this reason, you have to make more careful purchasing of high-end luxury goods, and when you receive it, it is difficult to refund due to the nature of the material. My sac purchases products with the customer's name, personalize order, and carries out through inspection. Therefore, please be aware that it is difficult to refund high-priced luxury items except for the case of not being shipped. 

 

Inspection of high-end luxury goods 

Due to the difficulty in returning and exchanging products, the product sold in ARIPI LONDON is a high-priced product purchased in oversea. In order to minimise the errors, ARIPI LONDON carries out the inspection of the products before shipment. In order to avoid unnecessary disputes with customers, We are working on the inspection work. Therefore, if the image is different from the image taken at the time of inspection, it cannot be refunded. Please note that the cost incurred due to this will be borne by the consignee (customer).